Responsive WooCommerce WordPress Theme


HELLO ! FIRST OF ALL WE WOULD LIKE TO THANK YOU SO MUCH FOR CHOOSING OUR THEME!

Here are some basics on installing, configuring and customizing the Engo Theme. If you have any questions that are beyond the scope of this help file, please feel free to contact us via email : engotheme@gmail.com or visit our support forum at: http://support.engotheme.com

We truly appreciate and really hope that you'll enjoy our theme!

If you like this theme, Please support us by rating us 5 stars (How to rate?)

Purchase another our best themes

Best Regards,
EngoTheme Team

To install this theme you must have a working version of WordPress already installed. Make sure your installed Wordpress version is 4.0 or higher. You also need to have PHP 5.3 or higher versions (recommended is php 5.3+) and MySQL 5.0 in order for EngoTheme to function correctly. If you need help installing WordPress, follow the instructions in WordPress Codex or you can watch the Instructional Video created by Woo Themes.

1. Download

Purchase Quato template from ThemeForest then you can download our template package on there.

Extract package that include all files and folders of theme. When done, you should see Quato_theme.zip (zip file name can be changed from version to version).

2. Installing Theme From the WordPress Dashboard

Installing a WordPress theme is super easy, you’ll see our video guide:

- Step 1: Navigate to Appearance Themes in your WordPress admin dashboard.

- Step 2: Click the Add New button at the top of the page and go for the Upload option.

- Step 3: Choose Quato_theme.zip then click Install

- Step 4: Wait while the theme is uploaded and installed then activate the theme.

 

3. Installing By FTP

Many users are on shared hosting with low upload limits, and in such situations the Quato theme is often too large to install through Wordpress. We suggest you should upload it via FTP.

If you don't know how to use FTP visit this link for information: http://codex.wordpress.org/FTP_Clients . You will need to first uncompress the nautica-theme.zip file you have found in the master zip downloaded from Themeforest. This zip uncompresses into a normal folder. This unzipped folder is all you need to transfer via ftp and if you open it, you will see all sorts of folders and css and php files which together contain all the theme coding.   

Using the FTP program transfer this folder which contains the above files to the Wordpress installation theme root directory: /wp-content/themes.

Do not upload any of the other files or folders such as licensing or resource or documentation. Uploading any of the other folders may cause problems resulting in the theme not working properly. Learn from Wordpress Official Documentation about installing theme with FTP client or with cPanel: http://codex.wordpress.org/Using_Themes

4. Activate Quato As Default Theme

After completing the upload, activate the theme as per activating any other theme.

Goto your Dashboard >> Appearance >> Themes >> Activate Quato template

Follow that images:

5. Known problems when installing the theme

a. The “Broken theme and/or stylesheets missing” error is most common when you install or activate a new theme.

If you get an error saying that the stylesheet is missing, then you have uploaded the wrong folder. Please check that you are uploading the Quato_theme.zip within the Theme Files folder. You have to unzip the package file that you download from Themeforest to find this.

b. Problems with uploading via WP admin panel due Upload limit.

You may check your file upload limit on Your Media Uploader page in WordPress. Depending upon the web hosting company and the conditions of the service they provide it may vary. The most common is about 8 MB which is more or less enough. But uploading some media files like audio and video may become a problem with for example 2 MB upload limit.
We decided to share some tips about how to extend your maximum file upload size in WordPress:
1. Through functions.php file:

You may add the below mentioned code in the functions.php file of your theme

@ini_set( 'upload_max_size' , '64M' );
@ini_set( 'post_max_size', '64M');
@ini_set( 'max_execution_time', '300' );

2. Through PHP.INI file:

If you cannot see the php.ini file in your directory create the new one with below mentioned code and upload it to your root folder on your web server.

If you can see the php.ini file then change parameters or add :

upload_max_filesize = 64M
post_max_size = 64M
max_execution_time = 300
In case that tip does not work with 64MB, try it with 10MB.

3. Through .htaccess method

You may try modifying the existing .htaccess file in the root directory or creating a new one.

Add the following code in the existing or new htacess file:

php_value upload_max_filesize 64M
php_value post_max_size 64M
php_value max_execution_time 300
php_value max_input_time 300

You can reset all of the setting for the each page on our custom panel by clicking “Reset” button on the bottom.

Right after the theme was activated, a notification at the top of the screen will suggest to continue with the installation of the plugins recommended for getting the best our of your theme.

Follow steps to install:

Step 1. Click ‘Begin installing plugins‘ and select the plugins you need to install from the list.

Step 2: Select all plugins then choose Install , Click Apply to install all plugins

Install all plugins

  1. Contact Form 7: Allow you create contact forms on Contact Page.
  2. MailChimp : to use newsletter function
  3. Meta box: Create custom meta boxes and custom fields
  4. Post ratings : Show to you number of ratings.
  5. Revolution Slider: premium responsive slider.
  6. Widget and Post Types For Engo Themes: implement rick functions for themes base on Engo framework.
  7. WooCommerce: The Shop engine for your WordPress site.
  8. WPBakery Visual Composer: Page builder plugin
  9. YITH WooCommerce Wishlist: to use wish list product

Step 3:  After Installing all Plugins, select Activate then click Apply to active all plugins.

Step 4: Update plugin.

Go to "Plugins" -> "Installed plugins" you can see that plugin have to update and click "Update now" to begin update.

When update has finished you can see :

Step 5: Setup Engotheme.

Go to "Settings" -> "Engo Theme" you can see that checkbox and click "Check box" to Save Changes.

Follow our video guide to know more :

1. Importing The Demo Data - XML File

The Quato theme comes with importable demo data, such as pages, products, blog, posts, testimonial, etc, to help you get started in case you’re running on a fresh WordPress installation.

But before import data you should go to "Settings->Permalinks and choose Default in common settings" , you import or export data will not be lost.

And then go to step by step bellow:

Step 1: From the WordPress admin area go to Tools >> Import and click on the WordPress link.

Step 2: You can import all of our demo by one step

Step 3: Assign Authors

Choose the option to download all data sample file and click Submit. Do not interrupt/cancel the import process!

The importer should be run only once. If something went wrong and you need to import the content again, you may need to reset your WordPress.
Use this plugin to reset the WordPress database : http://wordpress.org/plugins/wordpress-database-reset/

Step 4 :Set a page as Home Page

After import Dummy Data you need to set default Home page for your site, from your WordPress dashboard, navigate to Settings Reading.

Select “A static page” and choose “Dummy Homepage” as the Front Page.

Save change then Homepage data sample will be set.

Step 5 - Done! But you still need to set the Menu, Widget, Slider. Follow more on bellow

Follow our video guide to know more :

2. Import Revolution Slider

From the WordPress admin area go to Revolution Slider >> Import Slider and select Slider file on our package.

 you can see all slider displayed in here and you can

 + Embed slider.

+Export.

+Delete.

+Duplicate.

+Preview.

+Settings.

+Edit slider.

1. Install widget

Go to Admin Panel -> Appearance -> Widgets.

You can see all our widgets, easy to configure by drag and drop Widgets to sidebar.

Then you can use sidebars to position you want. Even you can use sidebar for MegaMenu.

Morever you can search and add more plugins for your purpose by searching on the internet.

2. Install widget by plugin import widget

 

Go to Admin Panel -> Plugins-> Add new

You can see broad add new plugin, please fill in " import widget" to search plugin.

and go to Tool -> widget importer & exporter  then you choose widget to import in your site.

When import finish you can see widget :

1. Creating your menu

Step 1 - Login to the WordPress Dasrdoard.

Step 2 - From the 'Appearance' menu on the left-hand side of the Dashboard, select the 'Menus' option to bring up the Menu Editor.

Step 3 - Select Create a new menu at the top of the page.

Step 4 - Enter a name for your new menu in the Menu Name box.

Step 5 - Click the Create Menu button. Your menu is now defined, and you can now add pages to it (steps below).

2. Adding pages to your menu

Step 1 - Locate the pane entitled Pages.

Step 2 - Within this pane, select the View All link to bring up a list of all the currently published Pages on your site. 

Step 3 - Select the Pages that you want to add by clicking the checkbox next to each Page's title.

Step 4 - Click the Add to Menu button located at the bottom of this pane to add your selection(s) to the menu that you created in the previous step.

Step 5 - Click the Save Menu button once you've added all the menu items you want. Your custom menu has now been saved.

The Screen Options allow you to choose which items you can use to add to a menu. Certain items, like Posts or Products are hidden by default. The Screen Options are located in the top right corner of your WordPress Dasrdoard.

Once you've created a menu and filled it with items, it's time to assign it to one of the theme pre-defined locations.

Step 1 - Go to Appearance > Menus and click Manage Locations.

Step 2 - Assign each Theme Location with a menu. You can assign menus to multiple Theme Locations.

Step 3 - Click the Save Changes button.

 

The following steps will guide you in defining your menus using the WordPress menu editor and Engo Megamenu.

Engo MegaMenu is a user-friendly, highly customizable responsive Mega Menu WordPress plugin to creat Menu.

In each menu, you can add as many items you need: links, pages, posts, custom links, shop categories, direct links to products, internal or external link even sidebars.

Front end look like

 Menu Home  will be displayed.

4. Creating your Megamenu

Step 1 - Login to the WordPress Dasrdoard.

Step 2 - From the 'Megamenu' menu on the left-hand side of the Dashboard, select the 'Add Profile' to creat new megamenu profile.

You can see :

Use Visual Composer Backend editor to add elements.
Please visit Visual composer guide to see How to use Visual Composer.

After publish megamenu profile, you can select this profile in menu customize

Step 3 - Go to Appearance > Menus and select a menu to edit

Step 4: Click to an item to set megamenu profile. Select profile, set width, alignment and/or label and then Save menu

Megamenu will be displayed:

You can quickly build a home page using Visual Composer for WordPress that is drag and drop frontend and backend page builder plugin that will save you tons of time working on the site content. You will be able to take full control over your WordPress site, build any layout you can imagine – no programming knowledge required

From your Dashboard admin Navigate to Pages

  - Select All Pages to see all page then click edit one page you want

  - Select Add New to create new page

One page always include a lot of parts like Header , Main Page, Widget Sidebar and Footer. In that section we guide you create Main page by using Visual Composer.


A. How to use Visual Composer

Have you ever used Visual Composer ? Please follow that guide first : http://kb.wpbakery.com/index.php?title=Visual_Composer

Official Plugin Documentation For More information about the Visual Composer check the official documentation.

Watch video about Visual Composer

1. Classic Mode.

You can insert code on table then Home page will be created automatically.

2. Backend Editor Mode

Drag and drop elements you need to build your page layout.

How to use Back End Mode

a. Add and modify Row Layout

Step 1 - Go to your page / post, first activate the backend editor and click Add Element.

 

Step 2 - Select the Elements you want to use.

 

Step 3 - Click on the Edit This Row (pencil icon) to Edit the Row element ( in our example we use row with 3 columns filled with text block ).

Step 4 - To change the Row layout ( number of columns ) you need to click the second Icon from the left then select a layout or custom to make your own.

 

b. Edit Element

Pencil Icon - To Edit Row, Column or Module you need to click the Pencil icon.

c. Duplicate Element

Pages Icon - To Duplicate Row or Module you need to click the Pages icon.

 

d. Remove Element

Trash Box Icon - To Remove Row, Column or Module you need to click the Trash Box icon.

 

e. About Row / Column / Custom heading / Text Block Design options

Design Options - When you edit row / column / custom heading / text block module, you can edit the design options

 

Row / Custom Heading / Text Block element have a default Bottom Margin of 35 pixel, you may want to set it to 0 if you don't want to have bottom space

 

It is Good to add bottom Padding to your Column, so they will looks good on mobile 

 

Left and Right Margin should NEVER be modified, please left blank

For Row module the Left and Right Padding should also NEVER be modified, please left blank 

3. Page Options

a. Page Attributes

You can select page attributes on right sidebar of page admin layout. Each Page templates have each styles

 

 

b. Page configure default template

For each page you can change the page layout style, header skin, footer skin and much more! Check the screenshot and read the documentation to see how it works

B. Quato Home Page Layout

Quato come with more than 4 home page layout. Please check out landing page to know more and build your home page you need.

1. Home 1 default

2. Home 2

3. Home 3

4. Home 4

C. Set a page as Home Page

Step 1 - Go to Settings > Reading in your WordPress Dashdoard panel.

Step 2 - Set "Front page displays" to a "Static Page".

Step 3 - In the drop down menu for "Front Page" choose a page which will be your home page.

Step 4 - Leave the drop down menu for "Posts page" empty, as this is not used by the theme.

Step 5 - Save changes.

1. Setup shop archive

Step 1 - From your admin Dashboard navigate to : Apperance > Customize >  Woocommerce > Archive page settings

 

Step 2 - Set up Archive Setting

2. Set up Single product Setting

Step 1 - From your admin Dashboard navigate to : Apperance > Customize >  Woocommerce single product page settings

 

Step 2 - Set up single product page settings

3. Set up category image

Step 1 - From your admin Dashboard navigate to : Product > Categories >  Add new or edit category

Step 2 - Upload image for this category

Upload and user image

Step 3 - From your admin Dashboard navigate to : Apperance > Customize >  Woocommerce Archive page settings > Category image position > Select an option you want

Front end look like :

 

1.Create post category

Step 1 - Log in to your WordPress Administration Panel (Dashboard).

Step 2 - Click the 'Posts' tab.

Step 3 - Click the 'Categories' sub-tab.

Step 4 - Start filling in name of post categories that the name is how it appears on your site.

Step 5 - Filling  Slug :The “slug” is the URL-friendly version of the name. It is usually all lowercase and contains only letters, numbers, and hyphens.

Step 6 - Parent: select parent for blog.

Step 7 - Description: fill in about this blog categories.

Finally: Click button "Add new category" to create categories.

Here all  blog categories has created.

2. Create the blog post

Step 1 - Log in to your WordPress Administration Panel (Dashboard).

Step 2 - Click the 'Posts' tab.

Step 3 - Click the 'Add New' sub-tab.

Step 4 - Start filling in the blanks: enter your post title in the upper field, and enter your post body content in the main post editing box below it.

Step 5 - As needed, select a category, add tags, post format, fill in the meta setings below the editor.

Step 6 - Upload a featured image for your Post.

Step 7 - Select Post Format. You can create blog post with a lot of Formats like link, gallery, image ..... Select format on Format box from in right sidebar.

Step 8 - Scroll down until you see the Post Configuration box, there you will be able to customize the post.

Step 9 -  When your post is ready, click Publish.

3. Manager current all blogs

Navigate to Posts All Posts

You can see all informations of you blog post, add new, edit or delete them.

4. Create Blog Page

Option 1. Create Blog Page with Visual Element

Step 1 - Log in to your WordPress Administration Panel (Dashboard)..

Step 2 - Click on Pages > Add New.

Step 3 - Give your page a name then Change the Editor to Backend Editor ( you need to have the Visual Composer plugin activated ).

Step 4 - Click on the Add Element button.

Step 5 - Select the Engo News Elements.

 

Option 2. Create Blog page with Blog template

Step 1 - Log in to your WordPress Administration Panel (Dashboard)..

Step 2 - Click on Pages > Add New.

Step 3 - From Page Attribubtes -> Select Template : Blog.

Step 4 - Set up Page configuration

5. Blog Global Configure

Step 1 - From your admin Dashboard navigate to : Apperance > CustomizeBlog & Post

Step 2 - Set up Archive & Category Setting

Step 3 - Set up Single Post Setting

If you want specific header & Footer for one of your post. Please go to your page configuration. Select header & Footer version you want to display only on that post.

Step 1: Go to Engo Testimonial from Dashboard then create content of Testimonials.


a- Click the 'Add New Testimonial' sub-tab.

b - Start filling in the blanks: enter your post title in the upper field, and enter your post body content in the main post editing box below it.

c - Upload a featured image for your Post.

d - When your Testimonial is ready, click Publish.

Click to " Engo testimonials" to see all testimonials.

Step 2: Drag Engo Testimonial elements by using Visual Composer on page you want to display testimonials.

You can choose some setting like title, skin ....

 

With Visual Composer you can create Parallax Sections

Step 1: From your admin dashboard. Goto Page.

Step 2 : Click on the Edit This Row (pencil icon) beside row you want to make it become Parallax Sections.

Step 3: In General Tab, select option Parallax.

Step 4:  Update or Publish your page and you should now have a section with parallax background.

We are using MailChimp for WP plugin for Newsletter subscribe. You can read more about MailChimp from here

Follow that step below to help you can collect email of subscribers.

Step 1 - Signup for Mailchimp account then create your lists to collect email.

Step 2 - Install and active plugin MailChimp for WP.

Step 3 - Navigate to MailChimp for WP > MailChimp then connect with your mailchimp account you created from step 1

Step 4 -  Create mailchimp form to collect email. Navigate to Forms

Import HTML Code below on section Form mark-up Source.

Source :

<div class="title-signupsp">>
    <h3 class="title"><span>Sign Up Special Promotions</span></h3>
   <h4 class="des"><span>Get exclusive deals you wont find anywhere else straight to your inbox!</span></h4>
</div>
<div class="form">
   <input name="_mc4wp_action" type="email" class="input-text email" placeholder="Enter your email">
   <input name="_mc4wp_action" value="Subscribe" class="btn-subscribe" type="submit">
</div>

Step 5 - After creating from of your plugin. You must set position where you want to display.

Going Appearance -> Widgets then drag mailchimp widget to Newsletter Sidebar. You can bring that sidebar to every position you want. ( You can drag to left, right sidebar for each page. You can drag to Footer position.... )

Or you can use shortcode to show that newsletter form every where.
Ex: In visual composer element

Step 6: Active newsletter popup: - go to your admin Dashboard  Navigate to Appearance >> Customize >> Social share settings

Check button Show mailchimp popup >> Save change

Popup will be displayed:

1. Create Contact Form.

Make sure you install and active Contact Form 7 plugin to continue reading.

Step 1 - Log in to your WordPress Dashboard, go to Contact > Add New

Step 2 - Give a Name to your form and change Mail Info

 

Step 3 - Edit the Form field to change the Form Layout

2. Create Contact Page

Step 1 - Log in to your WordPress Administration Panel (Dasrdoard)..

Step 2 - Click on Pages > Add New.

Step 3 - Give your page a name then Change the Editor to Backend Editor ( you need to have the Visual Composer plugin activated ).

Step 4 - Click on the Add Element button.



Step 5 - Select the Contact Form 7 element.


 

Step 6 - The Contact Form 7 Settings should appear. Select the Form you want to use you can also customize the Color and change the fields layout and button design
Step 7 - Update / Publish your page

Quato Theme use Customizer provides an ultra effective and intuitive way to customize theme layout & setting with real-time preview. Bring all of settings to customizer, you do not need to using another theme option anymore

To access Customizer go to your admin Dashboard  Navigate to Appearance >> Customize

1. Save & Publish button : Save change after setup

2. Active theme : Change default theme for this site

3. General Setting : Manage general setting like your logo,favicon, copyright, ....

4. Theme And Layout Setting: select your header style, footer style for global.

5. Site indentity : Set up favicon for theme.

6. Color: Set up color for theme.

7. Social Sharing Setting: select social channel apperance to sharing and enable newsletter popup glugin.

8. Header image : Add an image in header (For advertiment or maketing ...)

9. WooCommerce : manage setting of WooCommerce function, shop archive display, single page display or plugin templates,...

10. Blog & Post : manage global setting for Blog.

11. Blackground image: Set up image  for blackground.

12. Add hotline : Add hotline for theme

13. Menus: Manage setting of menu function.

14. Widgets: Setup widgets.

15. Front page settings: Choose template for home page or posts page.

16. Pages settings: Choose template for other page.

The easiest way to translate theme to the language of your choice is to use "WPML" plugin.

- To begin, be sure you have the WPML Plugin installed and activated, along with the WPML String Translation plugin.

- To set up WPML the first time, follow their Getting Started Guide.To begin translating, select WPML (in the Dashboard menu) -> String Translation. You should see a list of the strings in the theme (there should be only four), with blue translation links to the right. Click these links to reveal the list of languages you use on your blog and the associated translations.

- How to set and translate main features of the theme

- How to scan strings coming from the theme

- How to translate strings using String Translation

- If adjustment is needed for WPML language switcher please also add this

- If you need more help with WPML plugin. Please go WPML Forum

1. How to update Theme

a. Update Theme via WordPress

Updating the theme via WordPress is very similar to the install process via WordPress. Make sure you had backup all of your customization in our theme.
Follow the steps below to update your theme via WordPress:

Step 1 - Download latest theme package on ThemeForest

Step 2 - Log into your WordPress Dashboard.

Step 3 - Go to Appearance > Themes.

Step 4 - Deactivate the Quato Theme by simply activating a different theme. Once you activate a different theme, you can delete the Quato theme.



Step 5 - Delete the Quato Theme. Do not worry, your content will not be lost!

Step 6 - Then simply upload the newest “Quato_Theme.zip” file in the Appearance > Themes section. Click on the Install Themes tab at the top and choose to upload the zip file. You have this step explained in section: Theme Installation via WordPress.

b. Update theme via FTP

Updating the theme via FTP is very similar to the install process via FTP.
Follow the steps below to update your theme via FTP:

Step 1 - Go to .../wp-content > themes location on your server using a FTP client and backup your "Quato" theme folder by saving it to your computer, or you can choose to simply delete it. Your content will not be lost.

Step 2 - Download the new version of Quato theme from your Themeforest and retrieve Quato folder by unpacking the zip that you download from Themeforest and Quato_Theme.zip.

Step 3 - Then simply drag and drop the new "Quato" theme folder into .../wp-content > themes location. Choose to “Replace” the current one if you did not delete it.

Step 4 - Log into your WordPress Dasrdoard, go to Appearance > Themes and activate the new Quato theme.

2. How to create Child Theme

What is a Child Theme?
A child theme is a theme that inherits the functionality of another theme, called the parent theme. Child themes allow you to modify, or add to the functionality of that parent theme. A child theme is the best, safest, and easiest way to modify an existing theme, whether you want to make a few tiny changes or extensive changes. Instead of modifying the theme files directly, you can create a child theme and override within.

Why use a Child Theme?

if you modify an existing theme and it is updated, your changes will be lost. With a child theme, you can update the parent theme (which might be important for security or functionality) and still keep your changes. It’s a great way to get started if you are just learning WordPress theme development.

How to create Create child ?

Follow that documentation to create Child Theme  Child Themes - Codex

Using that plugin to create Child Theme : One Click Child Theme

You need to use a Child Theme only if you are making code customizations.

3. How to Speed Optimization

If you think your website takes too much time to load maybe you should.

  1. Install a Cache Plugin for WordPress. We recommend W3 Total Cache.
  2. Install an Image Compress Plugin. We recommend WP Smush It.
  3. Install a Database Optimizer Plugin We recommend WP Optimize
  4. Reduce the number of posts on the page
  5. Reduce the number of unnecessary plugins.
  6. Use more icons and less images.

4. Where's support ?

If you has an other question, please visit our support forum at http://support.engotheme.com

 

 

 

 

 

 

 

Thank you for reading!

We hope you can create the best website with our themes.

One again, thank you so much for using our theme. As i said at the beginning, i'd be glad to help you if you have any questions relating to this theme. No guarantees, but i'll do my best to assist. If you have a more general question relating to the themes.

Do not hesitant to contact us via email : engotheme@gmail.com or submit ticket via Engo support Forum or send direct message from ThemeForest Dashboad

Please take a screenshot photo with descriptions about your problem. More details about your problems help us more easier to figure out and respond you sooner.

*******************Note*********************************************************************************************************

SCOPE OF SUPPORT

Please remember you have purchased a very affordable theme and you have not paid for a full-time web design agency. Occasionally we will help with small tweaks, but these requests will be put on a lower priority due to their nature. Support is also 100% optional and we provide it for your connivence, so please be patient, polite and respectful. Our support covers fixing bugs and reported issues, providing updates to ensure compatibility with new software versions. Unfortunately we cannot provide support for customizations or 3rd party plugins. If you need help with customizations of your theme, please contact with us with your requirement. Our technical team will help you with some fees.

Before seeking support, please...

* Make sure your question is a valid Theme Issue and not a customization request.
* Make sure you have read through the documentation and any related video guides before asking support on how to accomplish a task.
* Make sure to double check the theme FAQs.
* Try disabling any active plugins to make sure there isn't a conflict with a plugin. And if there is this way you can let us know.
* If you have customized your theme and now have an issue, back-track to make sure you didn't make a mistake. If you have made changes and can't find the issue, please provide us with your changelog.
* Almost 80% of the time we find that the solution to people's issues can be solved with a simple "Google Search". You might want to try that before seeking support. You might be able to fix the issue yourself much quicker than we can respond to your request.
* Make sure to state the name of the theme you are having issues with when requesting support via ThemeForest.

SUPPORT SCHEDULE

Our working time is 8:30am - 5:30pm from Monday to Friday (GMT+7). So if you email us or submit ticket besides this working time, we are really sorry that we are not able to respond you soon. We will try to reply you as fast as we can. Especially if you email or submit ticket at weekend, please be patient and we will respond to you right when we are back on Monday.